DISCLAIMER: PLEASE NOTE THAT ACCESSING, BROWSING, OR USING THE WEBSITE WWW.DDSERVICE.IN, MOBILE APPLICATION, OR MAKING PURCHASES THROUGH DD SERVICE (OPERATED BY DD SOLUTIONS PRIVATE LIMITED) IMPLIES YOUR AGREEMENT TO THESE USER TERMS AND CONDITIONS. KINDLY READ THIS DOCUMENT CAREFULLY BEFORE PROCEEDING.
1. Electronic Record
1.1 This document is an electronic record under the Information Technology Act, 2000, and its associated rules. It is generated by a computer system and does not require any physical or digital signatures.
1.2 This document is published on www.ddservice.in and the DD Service Mobile Application in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
2. Introduction
2.1 Welcome to DD Service (referred to as “We,” “Us,” “Our”). By registering on our platform, including the website www.ddservice.in (“Website”) or our mobile application (“App”), you (“User,” “Customer,” “You”) agree to adhere to these Terms and Conditions (“Terms”) and our Privacy Policy. If you disagree with any part of these Terms, please refrain from using our services.
2.2 By using our platform, you confirm the following:
- You are at least 18 years of age or older.
- You have the legal capacity to enter into a binding contract with us.
- The registration information you provide is accurate, up-to-date, and complete.
3. Eligibility for Membership
3.1 Our services are available only to individuals who can legally enter into contracts as per the Indian Contract Act, 1872. If you are under 18 years of age or legally ineligible, you may not register, transact, or use our services.
3.2 DD Service relies on the information provided by you during registration. If such information is found to be false, you agree to indemnify DD Service against any claims, losses, or damages arising from the same.
4. User Account and Security
4.1 To access services, registration on our platform is mandatory. Upon registration, you will receive a One-Time Password (OTP) for secure access. You are responsible for maintaining the confidentiality of your account and OTP.
4.2 You agree to:
- Immediately notify DD Service of any unauthorized access or security breach.
- Log out of your account after each session.
4.3 DD Service will not be liable for any loss or damage resulting from unauthorized access caused by your failure to secure your account.
5. Use of Our Services
5.1 DD Service offers grooming, wellness, and beauty services (“Services”) at your doorstep by connecting you with skilled technicians.
5.3 Appointments:
- All appointments are booked online or telephonically, subject to technician availability.
- In case of delays, we will inform you promptly, and our maximum liability will be to reschedule your appointment to the next available time slot.
6. User Obligations
6.1 When availing services, you agree to:
- Make full payment for services, including applicable taxes and product costs.
- Ensure proper use of any tools, devices, or products provided by the technician.
- Treat technicians respectfully and avoid any form of harassment, abusive behavior, or unlawful conduct.
6.2 If dissatisfied with a service, you may:
- Request the technician to discontinue the service.
- Lodge a complaint or feedback through our Website/App, and we will address your concern within 24 hours.
6.3 Liability Limitations:
- For damages directly caused by a technician’s negligence, DD Service’s liability is capped at Rs. 15,000, subject to investigation.
- DD Service is not responsible for incidental, punitive, or consequential damages.
6.4 Lost Belongings:
Report any missing items within 24 hours of availing the service. While we will make every effort to assist, DD Service is not liable for such losses.
6.5 Cancellations and Refunds:
- If you cancel a prepaid service, you may opt for:
i. A refund to your bank account (may take up to 14 working days).
ii. A credit to your DD Service Wallet, redeemable for future bookings.
7. Intellectual Property Rights
7.1 All content on the DD Service platform, including logos, text, images, and software, is the exclusive property of DD Service. You may not reproduce, distribute, or use this content without our prior written consent.
7.2 Any content you upload to the platform remains your property, but you grant DD Service a non-exclusive license to use it for service delivery or promotional purposes.
8. Indemnification
You agree to indemnify and hold DD Service, its affiliates, employees, and partners harmless from any claims, damages, or legal costs arising from your breach of these Terms, violations of laws, or third-party rights.
9. Pricing Policy
Service prices are listed on our Website/App and are subject to change without prior notice. All prices are in Indian Rupees (INR).
10. Termination
10.1 DD Service reserves the right to suspend or terminate your account if you breach these Terms.
10.2 Termination does not absolve you of any pending payment obligations.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi.
12. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13. Amendments
DD Service reserves the right to modify these Terms at any time without prior notice. Continued use of our platform will signify your acceptance of the updated Terms.
By accessing or using DD Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions. For further queries, contact us at [email protected].
This version maintains the structure but ensures the content is unique, concise, and tailored for DD Service. Let me know if you need further adjustments!