DD Service (referred to as “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit or interact with our website, ddservice.in, or use our mobile application (“App”).
We prioritize transparency and clarity to help you understand how your information is handled. By accessing our services, you agree to the practices described in this Privacy Policy. If you do not agree, we kindly ask you not to use our services.
1. Personal Information We Collect
When you register, browse, or use our services, we may collect the following types of personal information (“Personal Information”):
1.1 Profiling Information
Details provided during registration, such as:
- Name, gender, job title, age, address, marital status, preferences, etc.
- Financial details for transactions (e.g., bank information).
- Contact details, including phone numbers, email addresses, and postal addresses.
1.2 Payment and Account Information
- Transaction history, billing details, and payment communications.
- This information is encrypted and stored securely.
1.3 Service Usage and Navigation Data
- Information about how you interact with our services, including website pages visited and downloads requested.
1.4 Log Information
- Data such as IP address, browser type, access times, and service requests.
- Call recordings (if applicable) for quality and training purposes.
1.5 Transactional Information
- History of transactions conducted on our platform.
1.6 Correspondence Data
- Communication details, including emails, chats, or other messages exchanged via our platform.
1.7 Account Identifiers
- Usernames, passwords, and other security-related details.
1.8 Stored Information
- Files or documents you choose to store on our servers, such as images or documents.
2. How We Use Your Information
We use your Personal Information for the following purposes:
- Service Delivery: To provide, manage, and improve our services.
- Communication: To respond to queries, send updates, and offer customer support.
- Analytics: To analyze trends, improve user experience, and enhance our platform.
- Compliance: To meet legal obligations and ensure adherence to our terms.
- Marketing: To share relevant offers, schemes, or services tailored to your interests.
We will never sell your Personal Information to third parties. Any disclosure of your data will be done strictly in accordance with this Policy or with your explicit consent.
3. Cookies and Tracking Technologies
We may use cookies, web beacons, or similar technologies to:
- Enhance your browsing experience.
- Track website performance and user behavior.
- Customize content and advertisements.
You can modify your browser settings to manage or reject cookies. However, this may impact certain features of our services.
4. Third-Party Services
Our platform may include links to third-party websites or services. Please note that we are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.
5. Data Retention
We retain your Personal Information only as long as necessary to:
- Fulfill the purpose for which it was collected.
- Comply with legal or regulatory requirements.
- Resolve disputes and enforce our agreements.
Even after you discontinue using our services, certain transactional data may be retained as required by law.
6. Security Measures
We take appropriate technical and organizational measures to safeguard your information. However, while we strive to protect your data, no system can be 100% secure.
If you suspect any unauthorized access or misuse of your data, please contact us at [email protected]
7. Your Rights
You have the right to:
- Access, update, or delete your Personal Information.
- Opt out of promotional communications.
- Request account deletion by emailing us at [email protected].
Please allow up to 10 business days to process such requests. Note that some data may be retained to comply with legal obligations.
8. Location and Device Data
Our App may collect:
- Geolocation data (for service tracking purposes).
- Device information, including OS, browser type, and usage patterns.
This information helps us improve our services and ensure a seamless experience.
10. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting. We encourage you to review this page regularly to stay informed.
For any questions or clarifications, please reach out to us at [email protected].